Associates Info

 
Definitions

The Vendor:
EXPO-SHOP.COM sa/nv
2 Clos du Cinquantenaire, 1040 Brussels, Belgium
VAT: BE 471 704 565
RC: 643556

The Expo-Shop:
Information displayed by the Vendor on its Expo-Shop website.

The Purchaser:
Every Internet user sending to the Vendor an offer to purchase products displayed on the Expo-Shop.

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Entering into a retail sales contract

  1. The information displayed on the Expo-Shop website does not constitute a contractual offer.
  2. The information displayed by the Purchaser on Expo-Shop constitutes a purchase offer, which conforms with the present general conditions.
  3. The Vendor will express its willingness to enter into a contract by sending the Purchaser acceptance of his payment by e-mail.
  4. The contract will be entered into upon receipt of the Vendor's acceptance message in the Purchaser mailbox on the server of his Internet provider.
The Purchaser is responsible for verifying that his electronic mailbox is functioning. The Purchaser is responsible for any consequence in the event of a breakdown.

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Commercial legislation

Once the Purchaser's bid is accepted by the Vendor's Expo-Shop, the Vendor will act in accordance with articles 77 to 83 of the Belgian law of July, 14, 1991, ruling distance sales.

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Taxes

Prices are given taxes excluded. Legally, we have to apply a VAT of 21% on the price of the articles and on the delivery services which are shipped to the European Community. This is the percentage of VAT used in Belgium where our site is hosted and where our company operates. We don't apply VAT on orders shipped outside the European Community. In this case, the price does not contain local taxes that you might eventually have to pay when receiving the goods in your country.

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Delivery Conditions

The products chosen by the Purchaser will be delivered to him according to the shipping policy he selected.

The Purchaser has the choice between two types of delivery service:

  • Regular Mail: the Vendor sends the products by mail postage. This is the cheapest shipping method but it is also the slowest (about 1 week for European Community countries, 2 weeks for other European Countries, up to 8 weeks for other continents). Shipping is done at customer's risk and the goods are not insured.
  • Express Delivery: the Vendor sends the products via La Poste Prior or Kilopost. This is more expensive but the products will be delivered in less than one week everywhere. The shipment is traceable and the goods insured. Only when the La Poste service is not available will the Vendor use another express delivery company.

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Act of God

If, for reasons beyond its control, the Vendor cannot deliver all, or part, of the goods, it will warn the Purchaser by e-mail at the latest 7 days after the payment acceptance. At the same time, the Vendor will ask Citibank to cancel the credit card payment.

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Return Policy

If the Purchaser faces a problem with the products sent, he can return his order to the Vendor within the 7 days following the reception of the product (reflection period). After this date, no product will be replaced or reimbursed by the Vendor.

Return Policy Rules:

  1. "DOA" The product arrives damaged.
    The DOA policy does not apply to the delivery by regular mail
    The DOA procedure gives the Purchaser the right to receive a new product within a reasonable refurbished period. The Vendor cannot be held responsible for any delay in the DOA procedure. The damaged products will be wrapped up and returned, as new, to the Vendor (see address in article 1), at the latest the day following the last day of the reflection period. The Purchaser will notify the Vendor by e-mail (sales@expo-shop.com) that the product arrived damaged. The Vendor will send to the Purchaser a new product as soon as he will receive the damaged one back.

  2. "REFUSAL" The product does not match your needs. The Purchaser will notify the Vendor by e-mail (sales@expo-shop.com) that the product does not match his needs. The ordered products will be wrapped up and returned, as new, to the Vendor (see address in article 1), at the latest the day following the last day of the reflection period. The Purchaser will be charged for all the costs of this procedure. The Vendor will reimburse to the Purchaser the value of the product via his credit card account as soon as he will receive the product back.

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Proof of contract

With regard to future contractual relationships, the contracting parties agree that the computerized registers, kept in the computer systems of each party, under reasonable security conditions, will be admitted as evidence of communications, contracts and payments that have been made between the contracting parties. The keeping of registers is presumed to have taken place under reasonable security conditions if the documents are systematically recorded on a lasting and unalterable database.

Any limitation resulting from the execution or the interpretation of the present contract falls within the exclusive jurisdiction of the Brussels Court of First Instance (Tribunal de Première Instance de Bruxelles) or the Justice of Peace of the First Canton of Brussels (Justice de Paix du premier canton de Bruxelles.)

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Safe payment guarantee

We accept Visa, American Express and Mastercard-Eurocard as payment methods. We guarantee that every transaction you make at Expo-Shop.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Expo-Shop.com. Our secured payment server uses encryption technology and is certified by Verisign. The payment server was developed in partnership with Citibank and uses the Citibank VirtualPay solution. We don't store your credit-card number in our system: we just pass on this number to Citibank for processing. We can thus assure you that it is by far safer to use your credit card over our Internet site than in a restaurant or a department store.

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Privacy Policy

You can visit Expo-Shop website without telling us who you are or revealing any personal information about yourself.

While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. Tracking IP addresses gives us an idea of which parts of our site users are visiting and how long they spend there. We do not link IP addresses to anything personally identifiable. This means that a user's session is tracked, but the user is anonymous.

The user's browser also lets us know the type of computer and operating system being used.

If you decide to buy on our site, you will be asked to provide us your name, e-mail address, postal address, and other personal information.

When we receive information about your session or about you, we will use it to manage your order, we may also use it for research or to improve our site and the services we offer you. We may use that information to continue contact with you via e-mail or postal. We will not share your personal information with other companies that offer related services.

Our site utilizes "cookies," which are small files with your personal information placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are, and what questions you've already answered. By enabling cookies, you will not be required to enter your personal information when you come back to our site. It makes your subsequent visits to the web page simpler and more seamless for you. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

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Contact us

EXPO-SHOP.COM sa/nv
2 Clos du Cinquantenaire
1040 Brussels
Belgium

Tel: + 32 2 649 41 01
Fax: +32 2 647 83 41
E-mail: contact@expo-shop.com

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Our partners

Development:
Green sa/nv

Payment:
Citibank
Ogone

Delivery:
La Poste

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